Account Closure / Deletion

If you would like your Penny account and all associated personal data to be closed and deleted, this can be requested via your Penny app.

1. Log in to your app, or into the web dashboard at go-penny.com
2. On the menu, go to "My Profile -> Close Profile"
3. Read and understand the information presented, then proceed to Request Closure. Please let us know the reason for closure.

This will:

• Immediately suspend your account, preventing further logged in activity
• Notify us of your request for us to action it during business hours, including any applicable refund of credit.

We will schedule for deletion, in accordance with our Privacy Policy:

• All PII (personally identifiable information) from our platform. This is permanent and irreversable
• We do not store any payment method details.

We will retain:

• The fact of the account, logging and all non PII transactional data
• Your nationality and year of birth (for demographic statistics)
• Any emails or support tickets you have sent us